Returns & Exchanges
At Newcastle, we want to ensure you have the right gear for your peak performance; if you are not 100% satisfied, you can return your items within 30 days of purchase. All returned sports apparel and equipment must be in original, unworn condition with all technical tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging and include the packing slip to ensure our warehouse team can identify your return.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the gear, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing