Frequently Asked Questions
Everything you need to know about your Newcastle sports gear, shipping, and performance guarantee.
How long does shipping take for Newcastle athletic apparel?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited 2-day shipping is available at checkout for athletes who need their gear ready for the next match.
What is your return policy on worn sports equipment?
We offer a 30-day trial period. If your gear doesn't meet your performance standards, you can return it for a full refund, even if it has been worn during training, provided it is not intentionally damaged.
How do I ensure I am ordering the correct size for compression wear?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your chest and waist dimensions and comparing them to our chart to ensure optimal muscle support and comfort.
Do you offer team discounts for bulk orders?
Yes, Newcastle provides specialized pricing for sports clubs, school teams, and corporate fitness groups. Please contact our 'Team Sales' department via the contact form for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are Newcastle fabrics moisture-wicking and UV-protected?
Absolutely. All our performance jerseys and shorts are engineered with Aero-Dry technology to wick sweat away and feature UPF 50+ protection for outdoor training sessions.